Refund policy

Lumi Beauty stands behind the products we sell. We recognize that although our products have extremely high consumer satisfaction, there is no one product that may work for everyone.

Before you decide on returning your product please make sure you've followed all of our instructions: Always apply on clean and dry skin (no oils, creams, etc). Apply only one thin stroke on each eyelid, twice per day – just above the lash line. Like any other cosmetic product, the serum can irritate if you apply too much, or if you get it into your eyes. If you have sensitive eyes, consider applying only evenings or alternate days. 

We also always recommend to keep using the serum – even if you haven't seen results within 8-12 weeks. We know this wait can be frustrating, but healthy lashes take time. 

 

If you still wish to return your product(s):

Within thirty (30) days of your purchase, if you are not satisfied with our product you may receive a refund of your purchase price (less shipping and handling). The product must have been purchased directly from Lumi Beauty. In order to be eligible for a refund, you must have used the product as directed.

To obtain the refund described above we must physically receive the return within the thirty (30) day period. The return must include all of the unused product; all original packaging, manuals, and other accessories and documentation, which may have been included in the original shipment; the receipt; and a note containing your name, address and reason(s) for return.

We recommend using UPS or insured mail for returns, as we cannot be responsible for items that are not received at our warehouse. If we receive your return after the thirty (30) day period or in violation of the requirements herein, then we will not return your money and will be unable to return unused product to you due to health and safety reasons.

Returns must be addressed as follows:

Lumi Beauty reserves the right, at its sole discretion, to reject any return that does not comply with these requirements. 

NOTICE: Our guarantee was created to warranty that quantity of product consumed as directed for use during the thirty (30) day guarantee period. It is not intended to honor the return of product that was removed or consumed in excessive quantities during that thirty (30) day period. If an excess supply of product was removed from the bottle and/or consumed during the guarantee period, the guarantee and return will be voided. The unused portion of the product will not be returned to you for health and safety reasons. If you have previously returned our products under this refund policy, any future requests for a refund will not be honored. 

You can always contact us for any return questions at support@lumi-beauty.ca

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.