Shipping policy

 

Order Processing Times:

We typically ship Monday-Friday and try to process orders within 72 hours (except holidays and weekends). Orders submitted on weekends or holidays will process the next business day.

All packages, unless otherwise stipulated, once processed, are shipped via Canada Post, UPS, United States Postal Service First Class or Priority Mail. This service provides delivery confirmation for all of our orders. All delivery times are estimated from the time your order leaves our processing center. Please note shipping time may vary depending on the time of year. From November 15-January 15, please note possible shipping delays that are out of our control. 

Domestic (Canada)

The shipping department is able to ship to street addresses and PO Boxes within the Canada. The purchaser is responsible for providing the correct mailing address. Please be certain your address is correct regardless of your ordering process, before finalizing your order. We cannot be responsible for goods delivered to the wrong address. 

Estimated shipping time for within Canada is 3-10 business days. Please note possible shipping delays are out of our control. In the event a package does not arrive by its estimated delivery date, please let us know and we will follow up with an investigation with the shipping provider. Please allow for 5 business days after the estimated delivery date to allow for a late or lost package to be delivered. If the package is deemed lost by the shipping agency, we will offer a replacement or refund.  

 International

All packages, unless otherwise stipulated, once processed, go out DHL, Canada Post, United States Postal Service Priority International or Express Mail International by air. Tracking numbers are given, however the postal service does not typically allow tracking of this number while in the hands of an international shipping agency. In the event a package does not arrive by its estimated delivery date, please let us know and we will follow up with an investigation with the shipping provider. Please allow for 5 business days after the estimated delivery date to allow for a late or lost package to be delivered. If the package is deemed lost by the shipping agency, we will offer a full refund. If the package was deemed delivered by the shipping provider by a scanned entry, and was subsequently stolen, please not this is not our responsibility. Please ensure all mail is sent to secure locations. 

The purchaser is responsible for paying any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if you refuse the package, or if it is refused by customs due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

Estimated shipping time for international orders is 10-30 Business days depending on location.